NICE inContact CXone Agent Chrome Extension

Description

NICE inContact CXone Agent CRM for Chrome consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve. Supports Microsoft Dynamics, Zendesk, ServiceNow and SugarCRM.

Benefits
• Personalize every interaction by delivering all relevant customer information to the agent before the interaction begins
• Increase agent efficiency with a consolidated interface that provides easy access to the tools and information agents need
• Eliminate after-call work and improve data integrity with automatic data synchronization between CXone and your CRM
• Make better decisions with 360° view of customer journey
• Accelerate operational agility with a tested, pre-built integration that easily scales as business needs evolve