Click to Call CTI for CRM

Description

Click to Call, also known as Click2Call, or Click to Dial allows you to click a phone number on any web page and make a phone call.

Click to Call CTI for CRM extension by Thirdlane converts phone numbers on web pages into clickable links to allow quick dialing and integrates with various CRMs and Service Desk applications.

With Click to Call CTI for CRM extension you can:

■ Use Click to Call CTI for CRM integration extension with or without other Thirdlane products

Click to Call CTI for CRM extension works best when used with Thirdlane PBX or Thirdlane Multi Tenant PBX, and alongside the desktop version of Thirdlane Connect. When used with Thirdlane PBXs it can also work with your desk or mobile phone. You can also use this extension with any desktop soft phone that works with your telephony server.

■ Use Click to Call while you work inside your CRM

Login into your web based CRM, and Click to Call CTI for CRM extension will find callers or contacts on active calls and display contact or lead information (screen pop).

■ Choose one of the popular CRMs - Salesforce, Zoho, Zendesk, Freshdesk and others

If you tell us about your CRM and we will be happy to add it to Click to Call CTI for CRM extension

■ Easily add call notes to CRM

You can add call notes for all the incoming and outgoing calls

■ Combine Click to Call CTI for CRM extension with Thirdlane Connect

This way you can use Click to Call CTI for CRM extension for Click2Call ( Click to Call ) and Thirdlane Connect for voice and video calls, instant messaging, voice and video conferencing, and CRM integration.

Visit https://thirdlane.com for more information about Thirdlane.


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Change Log:


0.0.1
Initial version

1.0.2
Full refactoring.
Added Thirdlane Telephony SDK, new popups(config, dialer), new settings page, additional lookup url

1.0.3
Fixed configuration screen, added Spanish language support

1.0.4
Added click2-call and phone number lookup for Salesforce

1.0.5
Fixed telephony channel subscription

1.0.6
Minor bug fixes

1.0.7
Telephony SDK update

1.0.9
Support for Unicode

1.0.10
Added click to call and phone number lookup for Freshdesk

1.0.11
Improved Freshdesk support

1.0.14
Added click to call and phone number lookup for Smart Advocate

1.0.19
Added click to call and phone number lookup for Zoho CRM

1.1.2
Added click to call and phone number lookup for Pipedrive CRM

2.0.1
Major refactoring

2.0.11
Salesforce lookup bug fix

2.1.10
Fixes to Smart Advocate support

2.1.12
Added click to call and phone number lookup for Zendesk

2.2.2
Telephony API changes

2.2.20
Internal messaging core bug fix

2.3.2
Update to support new Google security policy
Fixes for display of data entered by the user

3.0.3
Fix for excessive CPU utilization, major performance improvements

3.0.4
Context menu bug fix

3.0.5
Added dial prefix, updated number recognition exceptions

3.0.6
Adapted desktop notification rules
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